Terms of service

Terms of Service

Welcome to Mirrorholics . These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website.

1. About Mirrorholics

Mirrorholics is an Indian e-commerce brand specializing in aesthetic, designer, and decorative mirrors for homes, cafés, gaming spaces, studios, and commercial environments.

Business Location:
Pune, Maharashtra, India

Contact Information:

Email: support@mirrorholics.com

Phone: +91 99600 56988

2. Eligibility to Use Our Website

Our website may be used by individuals of any age.

Users under the age of 18 should access and make purchases under the supervision of a parent or legal guardian.

By using this website, you represent that you have the legal capacity to enter into binding agreements or are using the website under appropriate supervision.

3. Products and Availability

Mirrorholics offers both:

Made-to-order products
Ready-stock products

Product availability may vary and is subject to change without notice.

We reserve the right to:

Discontinue products
Modify designs
Limit quantities
Refuse service to any customer

at our sole discretion.

4. Product Descriptions and Images

We strive to display our products as accurately as possible.

However:

Actual product colors may vary slightly due to screen settings, lighting conditions, and photography.
Minor variations in finish, texture, dimensions, or appearance may occur.
Product images are intended for illustrative purposes.

Such variations shall not be considered defects.

5. Pricing and Payments

All prices displayed on our website are listed in Indian Rupees (INR).

Mirrorholics reserves the right to:

Update prices without prior notice
Correct pricing errors
Cancel orders resulting from incorrect pricing

Payment Terms

All orders are prepaid.
Cash on Delivery (COD) is not available.
Orders are processed only after successful payment confirmation.

Accepted payment methods may vary based on the options displayed at checkout.

6. Order Acceptance

Placing an order does not guarantee acceptance.

Mirrorholics reserves the right to:

Reject any order
Limit purchase quantities
Cancel suspicious or fraudulent orders
Request additional verification before processing

If an order is cancelled after payment has been received, an appropriate refund will be issued.

7. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation requests cannot be accommodated.

To request cancellation, customers must contact:

support@mirrorholics.com

Cancellation approval is subject to order status at the time of the request.

8. Shipping and Delivery

Shipping timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, and other circumstances beyond our control.

Mirrorholics shall not be held liable for delivery delays caused by third-party logistics providers or force majeure events.

Additional shipping terms are outlined in our Shipping Policy.

9. Returns, Refunds, and Damaged Products

No Returns & No Refunds

All products sold by Mirrorholics are non-returnable and non-refundable.

We do not accept returns or issue refunds for:

Change of mind
Incorrect product selection
Personal preferences
Minor color variations
Products that have been used or installed

Damaged, Defective, or Incorrect Products

Customers must report any damaged, defective, or incorrect products within 3 days of delivery.

A complete and unedited unboxing video is mandatory for claim verification.

Claims submitted without an unboxing video may not be approved.

Customers must contact:

support@mirrorholics.com

with:

Order Number
Photos of the product
Photos of the packaging
Unboxing video

Mirrorholics reserves the right to determine the appropriate resolution after verification.

10. Intellectual Property Rights

All content available on the Mirrorholics website, including but not limited to:

Logos
Product designs
Product images
Graphics
Branding elements
Website content
Text and descriptions

are the exclusive property of Mirrorholics and are protected under applicable intellectual property laws.

All Mirrorholics designs, logos, product images, graphics, and content are protected and cannot be copied, reproduced, distributed, modified, or used without prior written permission.

Unauthorized use may result in legal action.

11. Prohibited Uses

You agree not to:

Use the website for unlawful purposes
Violate applicable laws or regulations
Infringe intellectual property rights
Upload malicious software or harmful code
Attempt unauthorized access to our systems
Interfere with website functionality
Misrepresent your identity
Use our content without permission

Violation of these Terms may result in account termination and legal action.

12. Limitation of Liability

To the maximum extent permitted by law, Mirrorholics shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of data
Business interruption
Delayed deliveries caused by external factors

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

13. Third-Party Services

Our website may utilize third-party services including payment gateways, analytics providers, and logistics partners.

Mirrorholics is not responsible for the policies, content, or actions of third-party services.

Users are encouraged to review the policies of such providers separately.

14. Changes to These Terms

Mirrorholics reserves the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website, purchases, or these Terms shall be subject to the exclusive jurisdiction of the courts located in:

Pune, Maharashtra, India

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Mirrorholics