Refund policy

No Returns & No Refunds

All products sold by Mirrorholics are non-returnable and non-refundable. We do not accept returns or issue refunds for change of mind, incorrect product selection, preference changes after delivery, minor variations in color, finish, or appearance due to screen settings and photography, or products that have been used, installed, or damaged after delivery. Please review product descriptions, dimensions, and images carefully before placing your order.

Damaged or Incorrect Products

In the rare event that you receive a damaged, defective, or incorrect product, you must notify us within 3 days of delivery. To be eligible for review, customers must provide their Order Number, clear photos of the product, photos of the packaging, and a complete unboxing video recorded from the moment the sealed package is opened until the product is fully revealed.

Unboxing Video Requirements

The unboxing video must be continuous and unedited, clearly show the package condition before opening, and clearly show any damage or issue discovered. Claims submitted without a valid unboxing video may not be approved.

How to Report an Issue

To report a damaged, defective, or incorrect product, contact us at support@mirrorholics.com. Your email should include your Full Name, Order Number, description of the issue, photos of the product, and the unboxing video attachment or file link. Claims submitted after 3 days from the delivery date will not be considered.

Resolution Process

Once we receive and verify your claim, Mirrorholics may, at its sole discretion, provide a replacement product, provide store credit, or offer another suitable resolution. Refunds are generally not provided unless required by applicable law.

Right to Reject Claims

Mirrorholics reserves the right to reject claims if no unboxing video is provided, the claim is reported after 3 days of delivery, the damage occurred after delivery due to customer handling, installation, misuse, or negligence, or the evidence provided is insufficient for verification.

Contact Us

For any questions regarding this policy, please contact Mirrorholics at support@mirrorholics.com. We are committed to providing quality products and fair resolutions for genuine product-related concerns.