At Mirrorholics, customer satisfaction is our top priority. We take great care in designing, packaging, and delivering our products. However, if you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before initiating a return request.

1. Non-Returnable

To be eligible for a return, your item must meet the following conditions:

• The return request is submitted within 7 Days of receiving the product.

• The item is unused, uninstalled, and in its original condition.

• The product is returned with its original packaging, labels, and accessories.

• Proof of purchase (order number or invoice) is provided.

• The item is not listed under the "Non-Returnable Items" section below.

We reserve the right to reject returns that do not meet these requirements.

2. How to Request a Return

To initiate a return, please contact our support team at:

Email: [EMAIL ADDRESS]

When contacting us, please include:

• Order Number

• Full Name

• Reason for Return

• Photos of the Product (if applicable)

Our team will review your request and provide further instructions.

Please do not send products back without receiving return authorization from our team.

3. Return Timeframe

Customers must request a return within [X DAYS] of receiving the order.

Once approved, the returned product must be shipped back within [X DAYS] from the date of return approval.

Returns submitted outside the eligible return window may not be accepted.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method whenever possible.

• You will receive a confirmation email once the refund has been processed.

Refunds may take [REFUND PROCESSING TIME] to reflect in your account depending on your payment provider, bank, or card issuer.

5. Exchanges

We understand that sometimes customers may prefer an exchange instead of a refund.

Eligible products may be exchanged for:

• A replacement of the same item

• A similar item of equal value (subject to availability)

Exchange requests must be submitted within [X DAYS] of receiving the product.

All exchanges are subject to stock availability.

6. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product

• A defective product

• An incorrect item

Please contact us within 7 DAYS of delivery at:

Email: support@mirrorholics.com

To help us resolve the issue quickly, please provide:

• Order Number

• Clear photos of the product

• Photos of the packaging

• Description of the issue

After verification, we may offer:

• A free replacement

• A refund

• Store credit

• Another suitable resolution at our discretion

In such cases, return shipping costs may be covered by Mirrorholics.

7. Non-Returnable Items

The following items are generally not eligible for return:

• Customized or personalized products

• Products damaged due to misuse, improper installation, or negligence

• Products showing signs of use or alteration

• Clearance, sale, or promotional items (unless defective)

• Gift cards and digital products (if applicable)

• Products returned without original packaging

Mirrorholics reserves the right to determine return eligibility based on product condition and circumstances.

8. Return Shipping Costs

If the Return is Due to:

• Damaged product

• Defective product

• Incorrect item shipped

Mirrorholics may cover the return shipping cost.

If the Return is Due to:

• Change of mind

• Preference change

• Ordering the wrong product

The customer may be responsible for return shipping charges.

Any applicable return shipping deductions will be communicated before the refund is processed.

9. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be possible and the order may need to go through the return process after delivery.

To request a cancellation, please contact:

Email: support@mirrorholics.com

10. Refund Exceptions

Refunds may be denied if:

• The returned item does not meet eligibility requirements.

• The product is returned damaged due to customer handling.

• Required documentation or proof of purchase is not provided.

• The product falls under a non-returnable category.

Our decision regarding refund eligibility shall be final after inspection.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Mirrorholics

Email: support@mirrorholics.com

Phone: 8010325929

Business Hours: Monday To Friday , 10:00 a.m to 6:00 p.m.

We are committed to making your shopping experience smooth, fair, and hassle-free.