Privacy Policy

Welcome to Mirrorholics. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Payment Information (processed securely through payment gateways)

  • Order History

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Website

  • Referring Website

  • Location Information (approximate)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Send order confirmations and updates

  • Provide customer support

  • Improve website functionality and user experience

  • Personalize content and recommendations

  • Detect fraud and unauthorized activities

  • Send promotional offers, newsletters, and marketing communications (only if you opt in)

  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic

  • Improve site performance

  • Deliver relevant advertisements

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and website, including:

  • Payment Processors

  • Shipping and Logistics Partners

  • Analytics Providers

  • Marketing Platforms

  • Customer Support Tools

These third parties only receive information necessary to perform their services and are obligated to protect your information.

Examples may include:

  • Shopify

  • Razorpay

  • PhonePe

  • Google Analytics

  • Meta (Facebook & Instagram)

  • Shiprocket

We are not responsible for the privacy practices of third-party websites linked from our website.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary:

  • To process payments

  • To fulfill deliveries

  • To comply with legal requirements

  • To prevent fraud or security threats

  • During a business transfer, merger, or acquisition

7. Your Rights

As a customer, you may have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information where legally permitted

  • Withdraw consent for marketing communications

  • Request information regarding how your data is used

To exercise these rights, please contact us using the details provided below.

8. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send promotional emails, offers, and announcements.

You can unsubscribe at any time by:

  • Clicking the "Unsubscribe" link in emails

  • Contacting us directly

9. Children's Privacy

Our website is not intended for individuals under the age of 18 without parental supervision.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Once information is no longer required, it will be securely deleted or anonymized.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Mirrorholics

Email: support@mirrorholics.com

Phone: +91 8010325929

Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST

We will make reasonable efforts to respond to your inquiries as quickly as possible.